Our client is a multinational information technology (IT) services and consulting company and one of the largest IT services company in the world, recently being named a "Top Employer" worldwide. For their offices throughout Germany, they are currently looking for a motivated and ambitious:

Application Support Engineers (m/f/x)

100% Remote I Germany

Your responsibilities

  • Independent and responsible execution of 2nd & 3rd level support for applications, services and infrastructure
  • Interdepartmental negotiations, coordination, updating and adjustment of SLAs (service concepts, support model, maintenance contracts)
  • Responsibility for the independent in-depth analysis and resolution of incidents
  • Manage SLAs, handling customer escalations, presenting regular reports to customers, adhering to contractual terms of customers and coordinating with Technical teams in Hungary, Germany, India

Your profile

  • Degrees: University or College degree
  • Understanding of Unix/Linux and Shell/Perl scripting
  • Good experience with databases (e.g. Oracle, SQL)
  • Knowledge of standard network/IT technologies, network protocols
  • Background working with Multi-culture and geographically distributed teams
  • Internal training will be provided
  • Fluency in German and English
  • Open to travel around Germany

The offer

  • Work in a globally recognized company in the IT network, marketing and communication business, with a long-term professional perspective
  • Fascinating and international team-oriented environment
  • Flexible working schedule
  • Competitive compensation package, with possibility of overpayment based on experience

If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 90.669 preferably through our ISG career portal or via email.

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