We are looking for a Customer Care Specialist to join the Customer Care / Service Engineering team of our client in the Vöcklabruck Area in upper Austria. Basically, this role is primarily based on-site, focusing on technical customer support, issue analysis, and coordination with internal experts. Occasional customer visits or field engagements may be required to support complex investigations, validate solutions, or align directly with customers and field service teams. You will take end-to-end ownership of technical customer issues related to diagnostic medicin-technology systems and work closely with field service, engineering, and product teams to ensure timely and effective resolution. This position is a hands-on technical role, not a supporting or assisting function:
Tasks and responsibilities
- Independently manage and resolve technical customer issues related to diagnostic ultrasound systems, primarily on site
- Analyze complex technical data such as log files, system data, and screenshots to identify root causes
- Reproduce and verify reported customer issues in cooperation with engineering and product specialists
- Define and drive technical solution strategies in collaboration with service, engineering, and product teams
- Communicate clearly and professionally with internal stakeholders and field service engineers
- Participate in occasional on-site customer visits or field activities when required for in-depth analysis or solution validation
- Coordinate and track corrective actions until final resolution is confirmed
- Ensure transparent documentation of issues, investigations, and solutions
- Contribute to continuous improvement of customer care processes, technical documentation, and knowledge bases
- Actively support customer satisfaction by balancing technical excellence with pragmatic decision-making
Qualifications
- We are looking for a professional who combines technical expertise, ownership mentality, and customer focus
- Technical education or comparable experience in electronics, mechatronics, IT, or medical technology
- Proven experience in technical customer support, service engineering, or a similar role
- Strong analytical and problem-solving skills with a structured working approach
- Ability to independently drive topics from problem identification to resolution
- Excellent communication skills in English, both written and verbal
- Willingness to participate in occasional customer or field assignments, while being primarily site-based
- Comfortable working in cross-functional and international teams
- Confident use of standard IT tools and technical support systems
Zeigen Sie Initiative – und überzeugen Sie uns!
You value work with inspired interdisciplinary teams in an interesting technical environment with flexible work time, Shuttle from/to rail station and the possibility of free E-charging stations? If you enjoy solving complex technical problems and working at the interface between customers, service, and engineering, we look forward to your application. Minimum monthly Salary Information FTE Basis € 55k gross depending on qualification und experience. Application via E-Mail to bewerbung.leitner@isg.com oder or via
ISG-Bewerberportal Kennnummer
110347.