Our client, as the digital subsidiary of a prominent European retail company, has established itself as a thriving player in the industry. Offering a diverse array of services, they specialize in revolutionizing the customer experience, leveraging their expertise to drive significant success for their clients. Their innovative approach and commitment to digital transformation have positioned them as a leader in the market.
Your responsibilities:
- Lead the Customer Care team to deliver excellent customer service
- Assist the Country Manager with online sales-related tasks
- Guarantee seamless advancement of customer orders and operational effectiveness throughout the supply chain
- Drive ongoing enhancements in processes and technical oversight
- Serve as the primary point of contact for employee technical and personnel concerns
- Manage quality standards, initiatives, and international collaboration to enhance customer satisfaction
- Serve as the ultimate authority in addressing escalated customer issues, providing expert guidance and support
Your Skills:
- Minimum of 3 years' experience in customer care
- Business knowledge and analytical skills
- Expertise in employee planning
- Strong customer focus and communication skills
- IT proficiency and understanding
- Experience in e-commerce, especially in the B2C sector, is highly preferable
- Specialization in 1st and 2nd level support
- Fluent in German and English
- Nice to have: Proficiency in French or Swedish
Your Benefits: