Our client is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, our client provides automated insight into the business risks of software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.
Our client is located worldwide with headquarters in Europe and offices throughout the world.
We are looking for an experienced service-oriented personality to join the Customer Success team in London.

Customer Success Manager UK

The Customer Success Manager works closely with customers to discover their business needs and challenges and then coach them on the best way to use our client's product to solve them. Working closely with Account Managers, the CSM provide input into their strategic customer plans, helping them to identify areas where existing customers could improve or uncovering new uses for our client's product amongst their customer portfolio.

Part coach, project manager, technical consultant and product expert, the Customer Success Managers are continually focused on helping our client's customers improve their testing journey and be successful with our client's products.

Your Role & Responsibilities
  • Being a dedicated partner for customers to discover their business needs and challenges and coaching them to best use our client's product to support their business
  • Work with customer to establish critical goals or other key performance indicators and aid the customer in achieving their goals
  • Conduct on site meetings, awareness workshops and business reviews
  • Encourage customers to utilize appropriate resources of our client (i.e. community, forums, training, professional service engagements, webinars, etc.) to increase their utilization features
  • Partner closely with other cross-functional team members (e.g. sales, product management) to translate business needs and product requirements into new solutions
  • Advocate customer needs and issues cross-departmentally
  • Develop, prepare and nurture customers for advocacy
Your Qualifications
  • B.S./M.S. in Computer Science or deep professional experience in IT testing
  • Minimum of 3-5 years SAP Test Management experience including preparation of Test Strategy, Approach and Defect Management is a must
  • Experience of using or managing Test Automation products (e.g. Certify, UFT, Tosca) is a plus
  • Demonstrate strong knowledge and expertise in the management of all testing activities throughout the lifecycles of multiple varied projects
  • Strong Experience in software quality assurance and testing – particularly test automation is a plus
  • Worked with Enterprise Customers
  • Knowledge of DevTestOps, good understanding of Agile and Waterfall methodologies is a plus
  • Willingness to learn and understand the solution set and be able to articulate the solutions to customers
  • Strong communication and interpersonal skills
  • Ability to travel approximately ~60%
  • Self-motivated, proactive team player with innovative ideas, diplomacy and tact
  • Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Experience in customer success or equivalent history is a plus
Our Offer
  • Market conform salary + success-oriented bonus
  • Variety of career opportunities and a wide range of tasks
  • Favorable working atmosphere in a rapidly expanding company
  • Personal and professional development
  • Flat hierarchy
  • Cool company events
  • Permanent, full-time employment

If you are interested in this attractive career opportunity, please submit your application for ID Number 76.193 on ISG-CareerPortal or send an eMail.

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