Our client is seeking a seasoned professional to join their team as a Delivery Manager within the dynamic field of IT service delivery. This role focuses on leading and managing strategic IT projects, enhancing client relations, and collaborating with top-level executives to ensure alignment of IT solutions with overarching business objectives. Operating primarily within the technology solutions and digital transformation sectors, our client of global reach and influence offers an opportunity for substantial impact on service excellence and client satisfaction.
Key Responsibilities
- Serve as the chief liaison for significant client accounts, fostering and sustaining long-lasting, trust-filled client relationships.
- Conduct thorough account evaluations, devise strategic project plans and schedules, and manage stakeholder communications efficiently.
- Work closely with senior executives to ensure IT service delivery is in harmony with business goals, driving continuous improvement.
- Oversee data collection, discovery activities, and stakeholder interviews to pinpoint areas for enhancement.
- Develop and execute remediation and improvement strategies based on operational insights and performance data.
- Coordinate the delivery of comprehensive services in areas such as IT infrastructure, cybersecurity, and application maintenance.
- Measure and manage client satisfaction through comprehensive surveys and feedback systems.
- Create detailed executive reports that highlight account performance, present ongoing activities, and offer strategic advice.
- Maintain the financial wellbeing of the account, managing key financial indicators like Gross Margin and Net Present Value.
- Regularly update the Account Management team with insights on delivery performance and business development opportunities.
Required Skills
- Bachelor’s degree in Business, Information Technology, or a comparable field; a Master's degree is highly appreciated.
- +8 years of experience in account management, client services, or IT consulting, specifically with large, intricate projects or accounts.
- Exceptional leadership, communication, and stakeholder management abilities, with proven experience in engaging with executive-level audiences.
- Strong skills in negotiation, business analysis, and making decisions driven by data.
- Thorough understanding of IT infrastructure, cloud technologies, and digital operations.
- Experience in the hospitality industry is a plus.
If you are interested in this challenging position we are looking forward to receiving your comprehensive application for
ref.no. 106,922 preferably through our
ISG career portal or via email.
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