Our client is one of the leading international trading companies iin the pulp and paper industry, headquartered in Germany. The company is present with its own offices in 20 countries of the world and serve business partner in more than 80 countries. This established trading organization operates internationally and has a strong financial background. They trade different pulp grades as well as specialty papers and are known for developing remote markets. They grow in a profitable and sustainable way and sell more than 1 million tons of paper and pulp each year.

Do you want to join this success story?

Head of Customer Service (m/f/d)

Frankfurt area

In this role you will lead the customer service operations for this global company and will be reporting to the Managing Directors of the organization.

Your responsibilities:
  • Management of targets and deadlines
  • Collaborate with the sales manager to provide support through the customer service team
  • Manage the team’s capacity
  • Champion strong team communication and a positive team environment
  • Mentor and manage team members
  • Develop processes, analysis, and strategic improvement projects
  • Develop processes for optimal business operations
  • Troubleshoot and provide customer service support
  • Act as a signatory for the department
Your skills – your experience:
  • A minimum of 3 years of experience as a manager, managing a large team
  • Sales and customer support background
  • University degree in a related field such as business administration
  • Experience with international business, ideally physical commodities
  • A strong understanding of sales and the sales processes
  • Progressive manager who mentors and collaborates with staff
  • Strong communication skills
  • Strategic thinker with a commitment to help the business grow
  • Team player with strong organizational skills
  • Fluent in German and English
  • The opportunity to take responsibility from the very beginning
  • A creative environment that welcomes innovative ideas and sustainable approaches with enthusiasm
  • A highly motivated team and a familiar working atmosphere
  • A varied job with international flair in an economically healthy company
  • A performance-related salary with 30-day annual vacation, Christmas and holiday bonuses, and other benefits, such as a company gym

If you are interested in this challenging position, we look forward to receiving your detailed application under the identification number 84.622, preferably via our ISG career portal ISG-Karriereportal or by e-mail