Payments Service Delivery Manager

Lisbon | Hybrid

Are you an experienced payments professional looking for a role where you can combine service management, operations, governance and delivery in a critical banking environment?

We are looking for a Payments Service Delivery Manager to join a strategic project with strong exposure to business, operations and technology teams, ensuring service stability, regulatory alignment and continuous improvement across a complex payments ecosystem.

Main responsibilities

• Manage and oversee payment services operations in a banking environment;
• Ensure end-to-end service management with a strong focus on operations, delivery and governance;
• Monitor service quality, incidents, problems, changes, releases and service levels;
• Coordinate external vendors and partners, ensuring operational alignment and service continuity;
• Act as a bridge between business, operations, IT, architecture, security and other stakeholders;
• Contribute actively to service transformation and evolution initiatives, especially those related to regulatory requirements, resilience and technology modernization;
• Work across a full payments ecosystem, including Payment Gateway, Core Banking, SEPA platforms, API integrations and monitoring tools;
• Ensure consistency between business requirements, technical implementation and operational processes.

Candidate profile

• Senior experience in the management and operation of payment services within the banking sector;
• Practical experience applying project management methodologies;
• Strong knowledge of SEPA payments, namely SCT, SCT Inst and SDD (Core and B2B), including rulebooks and applicable standards;
• Experience with Instant Payments (IPS), including implementation, maintenance and integration with banking back-end systems;
• Solid understanding of the end-to-end Direct Debit lifecycle, including mandates, processing, rejects, returns and reconciliation;
• Proven experience managing technical and functional integrations between banking systems such as Payment Gateway, CSM, clearing and settlement;
• Good understanding of regulatory and compliance requirements, including Banco de Portugal, PSD2, open banking and security rules for electronic payments;
• Experience in incident management and SLA monitoring in critical service environments;
• Familiarity with payment APIs and observability / monitoring tools such as Dynatrace and Kibana;
• Good command of Portuguese and English (minimum B1/B2).

We value

• Hands-on experience in demanding banking environments with high service criticality;
• Practical knowledge of ITIL / ITSM approaches;
• Ability to work across business, technical and operational dimensions;
• Analytical mindset, autonomy, collaboration and strong problem-solving skills.

What we offer

• Permanent contract;
• Opportunity to join a strategic and high-impact project in the payments area;
• Hybrid work model in Lisbon | 2 days per week on site;
• A challenging environment with strong cross-functional exposure and involvement in key service evolution initiatives.

Visit isg.com/jobs/search - here you can find new job offers every day.