Senior License Manager Analyst

Responsibilites:

• Support design of software entitlement workflows and associated KPIs to support digital business growth (for on premise and cloud applications),
• Research software licensing models, product use rights and licensing metrics/entitlements as needed,
• Ensure processing and fulfillment of digital orders turnaround times are measured and agreed service levels are met,
• Manage software renewal process to grow recurrent business and minimize churn,
• Support teams and partners to deliver software quotations to maximize win rate of Brightlayer,
• Help the customer support organization with their license related questions and problems, such as activation issues, upgrade / downgrade of the digital products,
• Revise and correct license and maintenance prices in price systems as needed.

Requirements:

• Bachelor's or Master's Degree in Finance or Technical related field
• Order to Cash, Order Management or Customer Service working experience in a global company
• Experience in software licensing/product usage rights and compliance is a plus.
• Address difficult customer situations and respond promptly to customer needs,
• Analytical and out of the box thinking mindset, being able to review and introduce new ideas and improve processes
• Manage multiple priorities and/or projects
• Fluency in English with excellent communication skills

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