We are seeking an experienced Project Manager or Project Director to lead complex, multi-stakeholder Customs and digital transformation projects in Costa Rica. This role will manage the full project lifecycle for the implementation of a Customs Management System, engaging with government authorities, internal teams, and international partners to ensure successful delivery The ideal candidate has hands-on experience in Customs Administration projects, not limited to Costa Rican authorities, and a proven track record of managing international, public-sector IT implementations.
About the Company
Our client is a global trade technology company with projects across the Middle East, Africa, Asia, and South America. They partner with governments worldwide to modernize trade and logistics operations, increase revenue, and streamline cross-border processes through advanced digital solutions.
The company is driven by innovation and a mission to transform trade through technology, working with a diverse, international team of experts to deliver high-impact projects.
Key Responsibilities
- Lead end-to-end delivery of digital transformation and Customs-related projects.
- Apply international project management standards (PMI, PRINCE2, or equivalent) for methodology, reporting, and documentation.
- Oversee implementation of information systems and process reengineering in the public sector.
- Coordinate with internal teams, government authorities, and international stakeholders.
- Serve as the primary liaison with Costa Rican government entities.
- Lead multicultural and multidisciplinary teams, ensuring clear task delegation and performance management.
- Identify project risks early, propose proactive solutions, and ensure alignment with project goals.
- Prepare and deliver project documentation, including plans, reports, change requests, risk assessments, and handover materials.
- Ensure project governance, compliance, and adherence to contractual obligations.
- Represent the company in workshops, official meetings, and stakeholder engagements.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field.
- Minimum 10 years of professional experience.
- At least 7 years of project management experience using international methodologies (PMI, PRINCE2, or similar).
- Proven experience managing at least 2 Customs Administration-related projects, each lasting six months or more.
- International experience in Customs projects as a manager or technical/functional lead.
- Strong communication, leadership, and stakeholder management skills.
- Fluent in Spanish and English.
- Experience with government entities is a strong advantage.
Preferred Skills
- PMP or PRINCE2 certification.
- Strong analytical, organizational, and strategic planning abilities.
- Deep understanding of Customs operations, international trade processes, and trade facilitation frameworks.
- Ability to manage complex stakeholder environments and work under pressure.
If you are interested in this challenging position we are looking forward to receiving your comprehensive application for
ref.no. 109,135 preferably through our
ISG career portal or via email.
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