For our client, one of the leading providers of intralogistics solutions, ISG is recruiting a Service Manager to lead and further develop the national Service organization. This is a strategic leadership opportunity for an experienced professional who combines strong operational expertise with commercial acumen and a passion for building high-performing teams.
Key Responsibilities:
- Develop and execute the Service strategy in line with the company's business objectives.
- Lead the national Service organization, ensuring operational excellence, customer satisfaction, and sustainable business growth.
- Take full ownership of the Service P&L, including budgeting, forecasting, cost control, and profitability.
- Optimize service operations, resource allocation, technician productivity, and service quality across the organization.
- Build and maintain strong relationships with key customers, supporting the growth of after-sales services and long-term partnerships.
- Lead, coach, and develop managers and teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Drive Lean, Operational Excellence, and digital transformation initiatives to improve efficiency and business performance.
- Ensure compliance with Health, Safety & Environment standards while promoting a strong safety culture
Requirements:
- Bachelor's degree in Engineering or another technical discipline; postgraduate studies or an MBA are considered an advantage.
- Minimum 10 years of experience in technical service, after-sales, or operations, including at least 8 years in a senior leadership role.
- Proven experience managing multidisciplinary teams and leading organizational development.
- Strong financial acumen, including P&L ownership, budgeting, forecasting, and performance management.
- Experience within intralogistics, industrial equipment, machinery, automotive, construction, agriculture, or other service-intensive industries is highly desirable.
- Strong leadership, communication, negotiation, and stakeholder management skills.
- Advanced English language proficiency.
- Willingness to travel nationally.
If you are interested in this challenging position, we look forward to receiving your detailed application, quoting reference number 111610 preferably via our
ISG career portal or by email. at andreea.nicolescu@isg.com
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