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SERVICE EXCELLENCE MANAGER EUROPE (m/f/d)

VIENNA / REMOTE FULLTIME and PERMANENT (40h)

YOUR RESPONSIBILITIES

  • Develop and deploy tools for operations that enable better productivity, cost and quality of service
  • Improve data availability, accuracy, visualization and analysis in operations
  • Identify and implement best productivity practices and standards within operations
  • Collaborate with IT to implement systems for operations
  • Support the business on restructuring programs focused on direct cost
  • Prioritize those initiatives or programs that maximize the value to the company
  • Keep the Europe Region CEO updated on plans, projects and results

YOUR QUALIFICATION

  • Bachelor’s degree or equivalent education
  • B2B services and/or consulting experience
  • Proven experience in leading operation roles or in project management
  • Strong analytical skills, understanding of basic financial concepts
  • Excellent project management and change management skills
  • Well developed communication and interpersonal skills
  • Have drive and self-motivation and are able to work well under pressure
  • Teamwork and the ability to foster good working relationships
  • Influencing and negotiation skills (without hierarchy)
  • Lean Six Sigma experience is an advantage
  • Experience working remotely with other departments and with managers beneficial
  • Availability to travel internationally
  • Fluency in English is a must. Other languages are an advantage

YOUR BENEFITS

  • Performance-oriented, above-average payment and attractive bonus systems
  • Personal and professional development opportunities through our various training programmes
  • Versatile and responsible area of responsibility in a family team of an international corporation
  • Pleasant and collegial working atmosphere
  • Flat organizational structures and short decision-making processes
  • Crisis-proof job in a successful, growing traditional company
  • Flexible working hours, home office / remote working, easy to reach by public transport
  • Company car - also for private use

FOR QUESTIONS PLEASE CONTACT:

Zahra Anjum, BA
zahra.anjum@at.g4s.com
☏ +43 (0) 664 801 49 1650






For this position the basis for negotiation on a full-time basis is EUR 85.000.- gross per year with willingness for overpayment depending on concrete qualifications and professional experience.

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