SERVICE EXCELLENCE MANAGER EUROPE (m/f/d)
VIENNA / REMOTE FULLTIME and PERMANENT (40h)
YOUR RESPONSIBILITIES
- Develop and deploy tools for operations that enable better productivity, cost and quality of service
- Improve data availability, accuracy, visualization and analysis in operations
- Identify and implement best productivity practices and standards within operations
- Collaborate with IT to implement systems for operations
- Support the business on restructuring programs focused on direct cost
- Prioritize those initiatives or programs that maximize the value to the company
- Keep the Europe Region CEO updated on plans, projects and results
YOUR QUALIFICATION
- Bachelor’s degree or equivalent education
- B2B services and/or consulting experience
- Proven experience in leading operation roles or in project management
- Strong analytical skills, understanding of basic financial concepts
- Excellent project management and change management skills
- Well developed communication and interpersonal skills
- Have drive and self-motivation and are able to work well under pressure
- Teamwork and the ability to foster good working relationships
- Influencing and negotiation skills (without hierarchy)
- Lean Six Sigma experience is an advantage
- Experience working remotely with other departments and with managers beneficial
- Availability to travel internationally
- Fluency in English is a must. Other languages are an advantage
YOUR BENEFITS
- Performance-oriented, above-average payment and attractive bonus systems
- Personal and professional development opportunities through our various training programmes
- Versatile and responsible area of responsibility in a family team of an international corporation
- Pleasant and collegial working atmosphere
- Flat organizational structures and short decision-making processes
- Crisis-proof job in a successful, growing traditional company
- Flexible working hours, home office / remote working, easy to reach by public transport
- Company car - also for private use
For this position the basis for negotiation on a full-time basis is EUR 85.000.- gross per year with willingness for overpayment depending on concrete qualifications and professional experience.
OUR CARING CULTURE PUTS PEOPLE AND SAFETY FIRST JOIN NOW AND APPLY