The American Embassy in Vienna has an opening for a

Information Management Assistant / Support Technician (m/f)



This position is a key technical support provider that provides Help Desk support and troubleshooting for incoming queries and issues related to server/computer systems, software/applications, hardware, smartphones, laptops, and network access for more than 400 customers at the U.S. Missions in Vienna. The incumbent is also responsible for preparing, issuing/receiving, inventorying, for maintenance of all mobile devices, i.e. tablets and smartphones as well as for user account management of all unclassified systems.

Qualifications and competences:

We are looking for candidates who have the ability to communicate effectively with customers, IT technicians, and management and to work with end users with varying levels of technical experience. Advanced knowledge and understanding of the following:

  • Microsoft Server and Client Operating System (2012, WINDOWS10, etc.)
  • Microsoft Client applications (Office, Publisher, Internet Explorer, Google, Adobe Reader, SharePoint, etc.)
  • CLOUD Computing Technology (Service Now, O365, etc.)
  • Diagnostic tools and recovery utilities and methods
  • IBM-standard PC components and configuration (CPU, CMOS, RAM, etc.)
  • Current peripheral device technology (PCI, USB, SSD, etc.)
  • Mobile device technology
  • Diagnostic tools and recovery utilities and methods
  • Telecommunication protocols (Ethernet, TCP/IP, SMB, etc.)
  • TCP/IP addressing and sub netting concepts, utilities (DNS, DHCP, WINS)
  • Application protocols (FTP, HTTP, Telnet, etc.)
  • Diagnostic tools and recovery utilities and methods


Minimum annual gross salary of € 38.916,- plus the additional bonus payments (13th and 14th month payment). Hiring salary based on experience and background.

How to apply:

Please send your electronic application according to the instructions found in the Information Management Assistant (LAN) (Support Technician) vacancy announcement on our website by August 23, 2019:

Applicants must have and submit the required work and/or residency permits for Austria to be eligible for consideration.