ISG TIPS & TRICKS BOX

#ISGsupportnow Part 3

Relationship maintenance – right now

Communication with customers

  • Empathy right from the start – “Thinking in the customer’s head. Feeling in the customer’s heart.“
  • Show real interest in the situation, challenges and emotions of your customers.
  • Listen carefully, people love to be heard.
  • Communicate clearly how you can bring an added value for your customer in the current phase. Formulate briefly and concisely.

Maximum of positive influence

Emphatic, authentic, appreciative

Contact

SofortSupport@isg.com