#ISGsupportnow Part 3
Relationship maintenance – right now
Communication with customers
- Empathy right from the start – “Thinking in the customer’s head. Feeling in the customer’s heart.“
- Show real interest in the situation, challenges and emotions of your customers.
- Listen carefully, people love to be heard.
- Communicate clearly how you can bring an added value for your customer in the current phase. Formulate briefly and concisely.
Maximum of positive influence
Emphatic, authentic, appreciative