ISG TIPS & TRICKS BOX

weekly

#ISGsupportnow Part 6

Conflict-management virtual

Step 1)

Slow down: Speed kills. Use Active Listening. Repeat what you have heard in your own words.

Step 2) Address motivation:
Put yourself into the other’s position. Listen carefully and identify the needs. Address it with understanding.

Step 1) Slow down: Speed kills. Use Active Listening. Repeat what you have heard in your own words.

Step 3)

Steer the conversation: Summarize what has been said so far and make a suggestion for further action(s).

If tensions remain:

  • Change medium (e.g. Video -> Mail)
  • Separate clarification in a smaller group
  • External support (mediation,…)

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