Training & Development

ISG Training & Development
Johann Hoffmann Platz 16
A-1120 Vienna

Staff

Meet the team behind Training & Development

Dipl. – Sozw. Miriam Murg

Training & Development

Expertise

Miriam Murg studied social sciences at the Friedrich-Alexander University in Erlangen / Nuremberg (Germany), with an emphasis on “industrial and organizational psychology” and “Personnel Economics”. During her studies she was active for four years as a trainee student at one of the world’s largest technology companies, where she first gained professional experience and insight into the business processes of global players.

On the basis of her study focus and her passion for working with people, Miriam Murg started her career in early 2005 with ISG in the field of HR, where she primarily supported well known companies in finding and selecting new employees.

Among her special areas of expertise are the development and monitoring of strategic training programs with a focus on apprenticeship, traineeship, High Potential and junior programs, and the design and implementation of potential analysis, such as Assessment / Development Center, structured interviews and 360 ° – feedback.
The development and implementation of employee appraisal meetings, as well as the implementation of apprenticeship training round out her activity profile.

Of particular importance for Miriam Murg is the development of people, taking into account their abilities and potentials , without losing the connection to the company and her respective goal.

In early 2006, Miriam Murg switched within ISG from personnel consulting to the training and development department where she has since been particularly active in the field of human resource development.

Motto: „A secret of success is to understand the other person’s perspective.“

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Karin Wahl

Training & Development

Expertise

AREAS OF FOCUS:

  • Seminars and trainings on communication and sales
  • Individual and team coaching
  • Personality and team development
  • Conflict Management and Negotiation
  • Mediation and Conflict Resolution

BACKGROUND:

Since 2006, working succesfully as a registrated mediator, trainer und coach

  • 14 years as an employee and manager in sales, marketing and consulting
  • Marketing and sales for e-learning and blended learning projects (spin-off TU Vienna)
  • Design and active tutoring in blended learning courses (process and project management)
  • Consulting for interactive media projects (internet, intranet, CD-ROMs, interactive teletext)
  • Business development of an online auction house with a focus in the areas fo sales, marketing and technical service
  • Specific study of “succes factors for young technology companies in Austria”(TU Vienna)
  • Field, broker and sales support in class of insurance

Motto: „If you can dream it, you can do it.“

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Mag. Kerstin Rufer

Head of the Department for Strategy & Consulting

Expertise

Kerstin Rufer heads ISGs department for strategic personnel and organizational development. She has been working internationally as a systemic consultant, leadership trainer, mediator and coach for the past 20 years.

Mrs. Rufer develops individual transformation and learning architectures for and with her clients and guides them in their sustainable implementation. Her holistic view of companies and her instinctive feeling for the particularities of corporate cultures encourage innovative and purposeful interventions. She draws from a broad pool of traditional, systemic and agile approaches.

Currently, her special interest lies in the cultural change of companies, adapting to a new professional world. She inspires managers to take on new perspectives, expand their own options for action and actively shape change.

Topic areas:

  • Designing transformation processes (restructuring, cultural change, new forms of work, etc.)
  • Leadership development & high-potential programs, design of learning architectures
  • Moderation of workshop, strategy retreats & large group events
  • Leadership, change management & agile working
  • Team development, collaboration & conflict management
  • Coaching for executives in challenging situations
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Wolfgang Gsur

Training & Development

Expertise

While studying business informatics Wolfgang Gsur has discovered his interest in teamwork. He was fascinated by the different team-constellations – while some teams are high-performing-teams, whose cooperation and teamwork is an enrichment for everyone, some teams are low-performance-teams, who interfere with each other and ultimately perform in a sub-optimal way, although both teams did the same – inefficient – efforts in the project.

Since then he has focused on team-dynamics and team-competencies, which roles within a team are important and how they perfectly complement each other.

After his studies he has worked in the training & development department of a financial company. In 2009 he switched into the Consulting, furthermore he successfully completed the training to be a trainer and individual coach and later on he managed some project in the “Coachingalerie”. Since 2017 he successfully supports the team of the ISG Personalmanagement GmbH.

Responsibilities:

  • Backoffice – Administration & preparation of seminars and trainings
  • Organization of seminars
  • Graphical design of documents
  • Preparation & Translation of Training Documents
  • Preparation of Offers and Presentations
  • Administration of the Training & Development Area
  • Support and guidance of seminars and workshops

Motto: „Tomorrow, you will wish you had started today!“

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Daniel Schröder

Training & Development

Expertise

After his commercial education, Daniel Schröder was working for a number of different companies such as Alfa Romeo, Lancia and Mercedes Benz. After moving to Vienna in 1996, he soon finished his education in Business Training and Coaching and began his professional career as manager of a team of sales trainers at one of Austria‘s largest insurance companies. In this role, his main activities included recuriting and assessment, design and deployment of workshops, trainings and coachings in HR and Sales.

Daniel took early notice of his great people skills that he could well incorporate and further develop during his wide professional career in the areas of Sales, Management, HR and Coaching. His great passion for all matters of communication were the ground stone for his decision to start a career in Training and Development. His high level of expertise in all matters of communication and sales derives not only from his wide work experience but also from ongoing studies and trainings in the respective fields. Having worked as a successful trainer for many years, his greatest strenght may be found is his ability to always communicate straight to the point and transfer knowledge with great practical relevance.

Daniel Schröder runs his own business in Training & Coaching since 2002 with clients all over the market. He holds a diploma as Symbolon-Personality Coach since 2003.

His focus areas include:

  • Sales trainings with strong focus on practical relevancen
  • Leadership seminars in the context of Management Curricula
  • Presentation techniques & Train the Trainer
  • Basics in Project Management
  • Seminars on Language, Body Language, Voice
  • Individual Coaching, Training on the job

Motto: „For a good conversation, step outside the „I“ and knock at the doors of the „You“. – Albert Camus (1913-60), French author an philosopher

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Josef Hinterecker

Training & Development

Expertise

The art of „conquering in peace“ is the inspiration of Josef Hinterecker`s profession as martial artist and awareness-trainer. Since three decades he supports people with the 3-sense-method (hearing, seeing and feeling).

As trainer and coach the martial artist confronts his participants with the term „fighting“ in both a physical and mental way. He considers fighting not only as an act of blunt violence but also as the strength of facing challenges instead of avoiding them.

He is using the 3-sense-method in combination with techniques of Taekwondo, Judo, Shaolin Kung Fu and Tai Chi for working on topics as conflict-management, communication, team, vision and leadership.

He is instructor for fitness, health and sports-rehabilitation and a certified life-coach & trainer.  Under his own brand WolffloW (alias Joe Wolf) he writes books about awareness and the fact of how mindfulness can influence one’s life in a positive way.

Motto: Watch your thoughts for they will become words. Watch your words for they will become your actions. Your actions will become habits. Your habits will become your character. And your character will become your destiny.

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Marlies Metzich

Training & Development

Expertise

During her school career, with the focus culture-tourism, Marlies Metzich has noticed her strong interest in working with people. She loves to develop a project, solve problems and motivate each other within a team. During her school career she completed two several-months internships in Menorca, Spain. Because of these internships she was able to strengthen her interest in teamwork and consolidate her foreign language skills. After graduation she started her working-career in a Hospitality & Promotion agency as Project Assistant. After that she worked as an administrative assistant in a pharmaceutical company. During these steps Marlies Metzich has discovered her interest in administration & organization and teamwork.

Since March 2017 she supports the Training&Development department of the ISG as a Team Assistant.

Responsibilities:

  • Administration & Preparation of seminars and trainings
  • Preparation of Assessment-, Development- & Orientation Centers
  • Hotel bookings, Appointment- and travel organization for the trainers
  • Preparation & Translation of Training Documents
  • Preparation of Offers and Presentations
  • Administration of the Training & Development Area

Motto: „Let your smile change the world, but don‘t let the world change your smile.”

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Harald Gesell, MBA

Training & Development

Expertise

Harald Gesell began his professional career in database development and computer literacy. After only a short time he discovered his natural communication skills and from 1994 worked as a self-development trainer.
In addition to his work he completed a number of further trainings, including Train-the-Trainer, coaching and systemic trainings.

HARALD GESELL HAS EXPERIENCE IN A VARIETY OF AREAS INCLUDING

  • Development of leadership models and training of required skills
  • Introduction of mentoring systems
  • Implementation of appraisal interviews
  • Development of agent scorecards measuring customer orientation
  • Design and implementation of business and departmental strategies
  • Business evaluation of educational measures

Harald Gesell’s strengths lie in the ability to apprehend complex commercial contexts identifying necessary changes. His professional experience includes work in financial services, in the automobile industry, telecommunications, IT and with various manufacturers. The extent of his operational experience is an enrichment to facilitation, consultancy and training.

DUE TO HIS ENTHUSIASM FOR COMPLEX PROBLEMS, HARALD GESELL HAS BEEN FOCUSING ON THE FOLLOWING AREAS AT ISG SINCE 2002:

  • Leadership – executive and junior executive development
  • Business games
  • Leadership instruments – performance management and target agreement systems
  • Strategies – mission statement, leadership motto, business and departmental strategies
  • Change processes – restructuring, mergers and acquisitions, team processes
  • Sales development– strategic positioning on the market, sales management
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Mag. Alexandra Kamper-Neulentner

Trainerin und Beraterin

Johann Hoffmann Platz 16
A-1120 Wien

Expertise

Alexandra Kamper ist Trainerin, Lernarchitektin und Beraterin für die ISG Personalentwicklung. Sie ist seit über 15 Jahren im Bereich verbale und nonverbale Kommunikation tätig und ausgebildete und lizensierte Mimikresonanz ® Trainerin. Als Lernarchitektin konzipiert sie für nationale und internationale Unternehmen aller Branchen und Größen seit über 20 Jahren erfolgreich Programme und Entwicklungsmaßnahme in allen Unternehmensebenen, begleitet diese bei der Umsetzung und berät bei organisatorischen Herausforderungen. Durch ihre langjährige Erfahrung im Bereich der Personalentwicklung bringt Alexandra gerne ihre Kompetenzen beratend in Projekten ein.

Alexandra ist eine Pragmatin, die den down-to-earth Ansatz lebt, Dinge plant, umsetzt und ausprobiert. Sie liebt die Herausforderung ebenso wie den Erfolg. Ihr Motto „Der kürzeste Weg zwischen 2 Menschen ist ein Lächeln“ widerspiegelt Ihre Lebenseinstellung. Die Arbeit mit Menschen und die Möglichkeit voneinander zu lernen empfindet Sie als laufende Chance zur Entwicklung.

Themenfelder

  • Trainingsangebote im Bereich der verbalen und nonverbalen Kommunikation, Rhetorik, Körpersprache, Kundenorientierung und im Verkauf / Beratung
  • Erstellung umfassender Entwicklungsprogramme und –konzepte
  • Beratung in der Personalentwicklung
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Fatma Stieger

Beraterin, Trainerin, Teambegleiterin und Coach

Johann Hoffmann Platz 16
A-1120 Wien

Expertise

Fatma Stieger hatte schon seit Ihrer Jugend die Möglichkeit in mehreren Ländern, Kulturen und Kontinenten zu leben, zu studieren und zu arbeiten. Die Diversität dieser Erfahrungen hat sie frühzeitig geprägt und so konnte sie bald Menschen mehrdimensional betrachten, verstehen lernen und auf ihrem Entwicklungsweg beraten und begleiten. Dieser beinhaltet nicht nur die Vermittlung von Kompetenzen und Methodenwissen, sondern auch die Förderung der Fähigkeiten sich mit den eigenen Werten, Haltung und Einstellung auseinander zu setzen, zu reflektieren und neu zu orientieren. Die kontinuierliche Selbstentwicklung und Lernen beziehungsweise herausfordern des „Status Quo“ ist ihr bei sich genauso wichtig wie bei ihren Kunden.

Als Beraterin, Trainerin, Teambegleiterin ist ihre Intention individuelle Lösungen für die Bedürfnisse der jeweiligen Unternehmen und deren Kultur zu finden und diese mit den traditionellen und agilen Methoden zu unterstützen um den bestmöglichen Erfolg für Teams und Unternehmen zu erreichen.

THEMENFELDER

  • Konzeption und Begleitung von Führungskräfteentwicklung, Leadership und High Potential Programme
  • Teambuilding, Moderation von Workshops und Managementklausuren
  • Trainings zum Thema Kommunikation, Konflikt, Teamdynamik & Change, Interkulturelle Führung und Kommunikation, Self-Leadership
  • Coaching von Führungskräften, Führungsteams und Mitarbeiter
  • Keynote Speaker zu den Themen Self-Leadership, Generationenvielfalt, Leadership und Kultur
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Mag. Andrea Matauschek-Gitzi

Training & Development

Expertise

During her studies at University Vienna the prospective psychologist worked as a client counselor in
different fields like IT, print media and production.
With transferring to a Communications and Marketing Agency’s trainings department and graduating
from trainer education she found her passion and took the first steps towards Personnell
Development.

Her first experience as a trainer was the implementation of seminars focusing on customer oriented
negotiations, tele marketing, customer complaints as well as stress management.
At the same time, Andrea started focusing her studies on business phsychology, thus being able to
further develop her seminar topics.

Many years of work in project management, developing educational programs, selection of
personnell, carreer coaching as well as teaching at Business University lead current focal points of
business:

  • Conceptual design and implementation of personnell development programs
  • Design and presentation of assessment centers
  • Workshop topics: team building, team forming, team work, my ego within the team
  • Coaching personnell and management
  • Seminar and coaching topics: appearance and self presentation, self confidence, communication, diversity management

Working with different personalities as well as valuing communication motivates and drives me in
my professional activity.

Motto: “Experience different personalities
           Honest communication leads to accaptance
           Good relationship is the base for succsess”

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Mag. Susanne Stiastny MBA

Training & Development

Expertise

During her studies of economics Susanne Stiastny pursued her interest to put the obtained knowledge into action. She therefore began to include her economic knowledge into her service & catering management skills from the beginnings. Hence she was part, supported and led the successful establishment of three restaurants in the course of her studies. The topic of her master thesis led her into the area of in and outdoor team development, where she discovered her likings for the work with people; it also marked the beginning of her career as trainer. During the process of supporting executives and manager through sensitive change processes she started her personal research regarding the sustainability of training processes. She therefore worked within several companies in different business areas. Her following professional journey led her into a training position for an established trainings institute. There she designed a managed different trainings programs for 10 years. In her position as trainer she supported several participants in stress and time management and burnout prevention, Health promotion, communication and conversation techniques, mental fitness and motivation, regenerative training and Qi Gong. She puts a special emphasis on the development of character and sustainability with the convincement that change has to start within to be lived and realized on the outside.

Since 2015 Susanne Stiastny contributes her passion and professionalism within the support of people and years of experience in the trainings area to the ISG.

Area of Focus:

  • Health Management training for experts and executives/manager in : Dealing with stress,
    burnout prevention, health promotion, leadership
  • Guidance/support of personal and team based oriented change processes
  • Solution oriented crisis management
  • Personality development and definition
  • Seminars and trainings in leadership and communication

It´s important to her to use a holistic approach and different perspectives when considering specific topics or issues, understand different dynamics and connections, to develop an reflective ability as well as finding the courage to change. Her objective is to guide people and teams to a sustainable success.

Motto: „Life isn´t about finding yourself. Life is about creating yourself“ George Bernard Shaw

 

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Mag. Christine Gsur

Training & Development

Expertise

While studying for her degree in business with a focus on human resources and marketing, Christine Gsur was already completing her first coaching certifications to become an internal consultant and staff developer, as well as an external systemic coach.  At the same time she was gaining her first professional experience in management consulting. Several stays of many months in foreign countries, a semester in the U.S., and a one-year internship in Cape Town, South Africa have shaped her understanding of other cultures and taught her the importance of recognizing and appreciating different approaches.

Whether as a tutor for students, or in training and individually coaching athletes, or in systemic coaching for  business – the transmission of knowledge and the joint development of ideas for solutions which can immediately be implemented have formed the core of her work for many years.

Since 2003 Christine Gsur has been working as a coach and trainer at ISG. Continuous further education and years of specialization in systemic and hypno-systemic individual coaching distinguish the high quality of her work. Her clear and structured way of working, her extensive toolbox of methods, her patience in the careful search for the most appropriate solution, and her enthusiasm for further development and progress gets her customers motivated to implement their projects.

Christine Gsur offers customized individual coaching in the following areas:

  • Stress and time management, self-management, burnout prevention
  • Motivation, effective communication
  • Personal career Planning
  • Support in personal and professional decision-making situations, inner conflicts, value-oriented personality development
  • Leadership coaching

She also conducts extensive coaching trainings in the business context, for everyday professional and private life, as well as self-coaching..  In 2012 she also designed and instructed a one-year coaching education program at the Vienna University of Applied Sciences.

Her motto: Life is what you make of it.

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Robert Tomczak, MA

Training & Development

Expertise

During his studies in corporate management Robert Tomczak soon realized the importance of Sales, at the centerpiece of every company. A centerpiece fueled by the essential impulse of customer satisfaction. This knowledge has, combined with his joy of connecting and working with people, initiated his passion for sales.

Subsequent to the following successful part-time master studies in business consulting (specialization: Marketing & Sales) he consulted numerous companies besides his activity as salesman. In this function he designed concepts for client acquisition, which in combination with praxis-related on the jobs trainings, guaranteed a successful implementation. Therefore he has been able to gain cross-sector experience in consulting and sales in the last four years.

In addition he still supports students of his alma mater during the preparation for international sales competitions, since he himself won the first price at the European sales Competition in 2012, during his college days.

His enthusiasm and his winning smile have leaded him to the ISG in 2014, where he actively supports the Training & Development as Junior Sales trainer.

Area of Focus:

  • Telemarketing
  • Telephone trainings
  • Joint Visits

Motto: „Nothing great was ever achieved without enthusiasm.” – Emmerson

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Katja Süß-Nimeh

Coach, Trainer & Consultant

Expertise

Katja Suess-Nimeh’s personal and professional motto “The journey is the reward” is based on her 13+ years management experience at Sotheby’s, the internationally renowned global leader in the art, auction and luxury business, and previously holding positions in Business Development for another market leading corporation in this segment. Born in Germany, she has lived in New York and London and has operated extensively across EMEA, Russia, India and in other emerging markets. After 7 years in the UK, she returned with her family to Vienna in 2012.

In 2009, Mrs. Suess-Nimeh became a Senior Executive Coach having completed her Advanced Certification at the AEoC in London. With an internationally seasoned and hands-on style, Ms. Suess-Nimeh applies systemic and solutions-orientated Executive Coaching and Training for local and international clients with a strong focus on organizational and team development, change management, business innovation, and intercultural communications.

A top graduate from Rutgers University (NJ, USA) where she studied art history and German literature, Mrs. Suess-Nimeh applies her keen sense of creativity and innovation with passion to her work. As professional Executive Coach and Trainer, she helps business leaders and market experts identify and reach their goals. She has a successful record of supporting executives and teams though complex management and structural change processes.

Area of Focus

  • Systemic and solutions-focused coaching for executives, managers and specialists
  • Facilitation of change management processes and team dynamics
  • Certified Intercultural competence: communication training and coaching, virtual leadership, diversity
  • Training & team building – open dialogue, feedback, workshop moderation
  • Innovation workshops and techniques for creativity
  • Management Audit, Assessment Centre, Development Centre, and Orientation Centre, 360° feedback programs
  •  Sales trainings, time management and self-management
  • International project management, interim management

Motto: “The journey is the reward”

 

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Mag. pharm. Gabriele Ostermann

Training & Development

Expertise

Gabriele Ostermann began her professional career after her studies of Pharmacy at the University of Vienna as a pharmacist. In addition to her interest in natural science she discovered a new passion: taking delight in communication, sales and deep interest in people, their values, mindset and behaviors’.

So it was obvious to starting a new professional career with consistent further development and increasing responsibilities. Gabriele Ostermann has experience in a variety of management and senior leadership areas including

  • 9 years of extensive experience as member of Affiliate Management Teams at 3 international pharmaceutical companies
  • 6 years Business Unit Director und 3 years Head of Sales (Strategic Marketing, Launch Excellence, Medical and Sales Management, Market Access, Patient Relations und Communication, Human Resource and Organizational Development)
  • Sales Manager
  • Sales Representative
  • Head of Marketing & Public Affairs at Medtech company

She also successfully completed an ISO trainer`s certificate to further support the ongoing development of her staff members, which helps her extensively in building up new organizational structures.

Her passion for people and her enthusiasm for practically orientated and effective sales and leadership trainings triggered switching into training and development areas.

Main focus:

  • Sales and Leadership trainings
  • Individual coaching for senior leadership, team leaders and employees
  • Moderation of workshops, meetings and events
  • Communication
  • Moderation of strategic workshops for team leaders and senior leadership
  • Marketing und launch excellence workshops

Motto: „Evolution does not let time lapse away, evolution capitalizes time.“

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Mag. Martina Süssl

Training & Development

Expertise

Parallel to her studies of psychology with the focus on occupational, organizational and industrial psychology at the University of Vienna, Martina Süssl began her professional career in the service team of DO & CO. To be host with all her heart and soul and to fulfill the highest quality standards was a daily challenge to be met. The awareness that customers are the only reason for the existence of a business, affects her working style to this day.

During this ten-year stint she was responsible for the organization and direction of numerous projects and in 1997 she was – based on her success – appointed as manager of a profit-centre. In this function she was able to gather important experience in management and was able to deploy instruments of personnel management as well as recruiting, implementing and leading appraisal interviews, developing and carrying out in-house workshops. Cost responsibility and result responsibility helped her understand the ways of business and entrepreneurial thinking.

Her intense interest in human resource management and her passion for customer-services were the reasons to change into the field of consultancy. Since the beginning of 2003, she has been a successful member of the ISG’s consultancy team. She supports numerous renowned companies in different industries (production, trade, service, non-profit) in the area of recruitment procedures. Her special interest values the individual abilities of people – the evaluation of high potential candidates in personnel development projects is one of her core competencies.

HER FOCUS AT ISG IS ON:

  • Search & Selection of specialists and senior staff
  • Design and implementation of assessment centres
  • Potential analysis and psychological diagnostics
  • Outplacement projects

Due to her above-average commitment she looks after her customers providing highest quality and sustainability.

Motto: „The only way to improve something is by questioning it.“

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Mag. Birger Gerritsen

Trainer

Expertise

Birger Gerritsen ist Trainer und Mitarbeiter in der Diagnostik. Durch seine langjährige Erfahrung in der Konzeption und Durchführung von Potentialanalysen aller Größenordnungen versteht er es, Bedürfnisse und Struktur einer Organisation exakt zu bestimmen und darauf basierend maßgeschneiderte Analyseverfahren zu entwickeln. Der studierte Politikwissenschaftler stellt dabei die individuelle Ebene in den Mittelpunkt seiner Diagnostik. So gelingt es ihm, exklusive Kompetenzen einzelner Mitarbeiter im Sinne des Unternehmens zu erkennen und weiterzuentwickeln.
Bei seiner Tätigkeit legt Birger Gerritsen großen Wert auf die konstante Weiterentwicklung und Optimierung von bestehenden Analysetools.

Ihm ist ein stärkenorientierter Ansatz wichtig, denn er ist der Meinung, dass jeder Mensch ein umfangreiches Sortiment an Potenzialen besitzt. Diese müssen aber gezielt erkannt und analysiert werden, bevor man sie in der Praxis nutzbar machen kann.

Themenfelder

  • Konzeption und Begleitung von Potentialanalysen und diagnostischen Verfahren
  • Erstellung und Durchführung von onlinebasierten Umfragen und Multisource Feedbacks
  • Persönlichkeitsanalysen & Testungen
  • Stärkenorientiertes Feedback mit Fokus auf Entwicklungspotentiale
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Herbert Steinhauser

Management

Expertise

Herbert Steinhauser’s career started in the automobile industry. His success as a salesperson for Volkswagen, Audi and Porsche paved the way for his career as key account manager for major commercial clients. A strong passion for communication in general and sales in particular led to his decision to move into the training profession. Following an intensive Train-the-Trainer-course with a highly reputed consulting firm, he worked for a number of organisations as a trainer and coach.

During this time he acquired extensive know-how in the training and development of managers and sales personnel as well as technical and back office staff.

Thus, as a sales manager, he led his teams to great success whilst gathering valuable experience in leadership. During that time he was in charge of the start-up of three B2B-units and a staff of up to 30.
Since 2001, Herbert Steinhauser has been responsible for ISG’s Training & Development unit. Customers from diverse industries, often market leaders, work with him and benefit from individually tailored training concepts.

THE FOCUS OF HIS WORK IS

  • Sales and Acquisition
  • Communication
  • Personal Skills Development
  • Motivational Training
  • Leadership Styles and Tools
  • Presentation Techniques
  • Teambuilding and Potential Analysis

Herbert Steinhauser’s training feature a high degree of practicability with respect to daily business. He is intensively concerned with Change Processes in organisations and is highly successful in positively influencing employees’ reactions and behaviours in order to make change happen.

Motto: „Energy cannot be destroyed.“

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Mag. Susanne Steinhauser

Projektmanagement & Controlling

Expertise

After a successful graduate degree in international marketing and management with emphasis on Controlling and corporate governance, Susanne Steinhauser started her career at ISG Personalmanagement GmbH as HR consultant. Next to her responsibilities of recruiting qualified personnel, she was assigned assistant activities for the management. Soon she assumed control of administration and coordination department.

As of 2010 she reinforces team of HR-Training& Developement

HER CURRENT RESPONSIBILITIES INCLUDE:

  • Controlling und cost analysis for HR-Training and Developement
  • Key account manager
  • Quality management and business process optimization
  • Coordination of ISG Intensive-Training
  • Concept and Implementation of 360° Mystery Checks
  • Studies of business potential and Analysis

Motto: Everyone has his own fortune.

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Iris Hinterecker

Training & Development

Expertise

Das Interesse am Menschen ist immer die Basis gewesen, die Iris Hinterecker durch ihr Leben begleitet und inspiriert hat. Begonnen mit einer pädagogischen Ausbildung wurde der Grundstein dafür gelegt, um sich danach in unterschiedlichen Berufsfeldern in der Arbeit mit Menschen weiterzuentwickeln. Sie hat sich mit Menschen aller Altersgruppen und auch derer schwierigen Lebenssituationen auseinandergesetzt und sich dann dafür entschieden dieses Knowhow in den Trainingsbereich zu verlegen. Das gemeinsame Diskutieren und Reflektieren, das Spüren von eigenen Grenzen im Sinne der Achtsamkeit und auch der vielseitigen persönlichen Möglichkeiten/Ressourcen, das Finden der eigenen Balance als Basis für Erfolge, das Erleben von Weiterentwicklung stehen bei ihr im Fokus und werden auch mithilfe von körperlichen Übungen erlebbar gemacht.
Neben der weiteren Ausbildung als diplomierter Coach und dem psychotherapeutischen Propädeutikum, spielt der Sport bei ihr seit fast drei Jahrzehnten eine entscheidende Rolle. Schon früh entdeckte sie die Liebe zum Kampfsport und konnte im österreichischen Nationalteam viele Erfolge auf nationaler und internationaler Ebene erreichen. Der dreifache Staatsmeistertitel und die Teilnahme an Turnieren wie der Weltmeisterschaft brachten wertvolle Erfahrungen, die Iris Hinterecker heute in ihren Trainings, Seminaren und Workshops authentisch einbringen kann.
Mittlerweile hat sich aus dem Kampfsport die Kampfkunst entwickelt, wo sie anderen Menschen auf körperlicher und mentaler Ebene Erkenntnisse ermöglicht, die direkt in den Berufsalltag übersetz- und spürbar gemacht werden können. Die Metaphern aus den asiatischen Kampfkünsten sind einzigartig und können in vielen Bereichen eingesetzt werden.

Trainingsschwerpunkte:

  • Konfliktmanagement und Deeskalation
  • Kommunikation und Teamentwicklung
  • Achtsamkeit und Resilienz
  • Erlebnispädagogische Trainings / Kampfkunst

Motto: „Der Weg kommt dir entgegen, wenn du ihn gehst“

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Mag. Alfred Schaider

Training & Development

Expertise

“Supporting people and businesses along the way towards their goals”, is Alfred Schaider’s main objective which he chose early on, inspired by early experiences as teamleader and in sales, during his studies in business management in Graz and Manchester. Consequently, this led him to specialise in personnel and organisational development as well as knowledge management.

To supplement his academic management know-how, Alfred Schaider also completed self-awareness-oriented trainer courses and further seminars such as radio and stage presentations, conflict partnership, coaching and team-development.

Alfred Schaider’s distinct talent to combine diverse approaches as well as dealing with people in an authentic, humorous and appreciative way, contributed vastly to his success as a trainer since 2000.
After training and coaching thousands of people from various business backgrounds, levels of education and age groups in the areas of leadership, sales, teamwork, conflict management, communication, self-marketing and issues arising from professional orientation he joined ISG in in 2006. He currently works on making his vision (and yours?) reality through customised team development, leadership and sales trainings and individual coachings – accommodating both economic and personal aspects in organisations assuring a company’s success.

In contact with managers, employees and HR of different branches Alfred Schaider developed as very special training-focus since 2010: „Making people happy at work!“
Combining scientifically-sound interventions from “positive psychology” (cf. Seligman, Peterson, Lyubomirsky, Diener, Csikszentmihalyi, Fredrickson, Cameron e.a) a relatively new branch of research, as well as techniques out of the Systemic and Logotherapeutic context he offers “Happy at work” as keynote-speech, seminar-program, teamworkshop or individual coaching-process.

Motto: „Meaning can´t be given, but it can be found;in our work, in our relationships and in our lives.“

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Dr. Stephan Proksch, MAS

Training & Development

Expertise

Stephan Proksch started his professional career in the industrial sector in the field of Quality Management and later changed to the insurance business. He managed the implementation of an inhouse conflict management system.

In 2003 he started his professional career as a mediator, consultant and trainer. From 2004 until 2008 he was spokesman of the experts group business mediation of the consulting branch of the Austrian Chamber of Commerce (WKO). Parallel to this assignment he wrote his doctoral thesis in the field of conflict management. He has been running the training courses in business mediation of the WKO for more than ten years.

His studies at the University of Economics and Business in Vienna as well as at the University of Illinois/USA awakened his passion for international projects and trainings, which he runs in German and English.

His intensive interest for people and collaboration lead him to complete a number of trainings in the field of Coaching, Organizational Development, Group Dynamics, Training, and Mediation. He has written several books, among them “Conflict Management” which was published by Springer.

Area of Focus:

  • Conflict Management
  • Mediation
  • Team Development, Collaboration & Cooperation
  • Negotiation
  • Conception and Realization of Leadership trainings
  • Design and Support of Organization Development projects
  • Support and Supervision of Inhouse Change projects and Culture Change programs
  • Lecturer at Universities (University Graz, Sigmund Freud University, FH Wien)
  • Course Management

Motto: „Love, Live, Laugh, Give.“

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Christian Watzenig

Training & Development

Expertise

With a background in the furniture industry, he then specialized in carpentry and interior design, and quickly moved from there to consulting and sales in the high-end furniture trade. He was instrumental in setting up two franchise locations in the center of Vienna and soon had the opportunity to lead his own team. In short time he was able to really make these teams successful.

Christian Watzenig was responsible for the successful management of both franchise locations for four years.  He developed his own training program within the company to make successful employees even more successful.  The focus of these internal trainings was: sales, presentation, and communication.

After becoming a trainer (Competences: economic and social affairs), he supported a medium-sized company in the upscale furniture trade (approximately 250 employees) as a sales manager.

MAIN FOCUS:

  • Sales
  • Leadership

His goal is to be practically oriented and effective

Motto: „Die Qualität der Saat bestimmt die Qualität der Ernte.

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Mag. Claudia Wallner

Training & Development

Expertise

Claudia Wallner began her professional career in the IT-sector. Her desire to work with people led her to choose a path as a trainer – initially in the area of IT during which time she began studying information management at Vienna University of Technology. In 2000, Claudia Wallner was assigned the development of “Blended Learning Solutions” at a worldwide provider of trainings and IT solutions. She was in charge of conceptual design and implementation of training projects aiming at developing staff towards a uniform standard of knowledge. Her daily activities included needs assessment, design of individual training schedules per employee by using various learning methods (classroom training, e-learning, CBT etc.) as well as reporting on projects. This gave her the chance to actually “move” people and businesses.

As a member of the Management Team and in close co-operation with her colleagues in Europe and the United States, Claudia Wallner was able to implement and deepen her knowledge and dedication in an international context.

As of 2004, Claudia Wallner serves as one of ISG’s trainers. Her main focus lies on conceptual design and monitoring of personnel development measures as well as the implementation of sustained trainings in the areas of leadership, sales, work-life balance (time and stress management, efficiency).

To Claudia Wallner, one of the guiding principles in designing training programs and seminars is the notion that all participants should be able to put into practice what they have just learned.

Motto: Things are never as they are. You are what you make of them!“

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Roman Schmidt

Training & Development

Expertise

At the beginning he started in the consulting business, focusing on business consulting for small and medium-sized enterprises, as well as the IT training of the entire MS Office range from beginners to programmers. Thus from the beginning on he focused on financial and economic topics, supported by an efficient computer use.

During his time in the automotive industry, where he supported a variety of enterprises in budgeting and reporting and developed together with dealers a benchmarking system, also the efficient use of the tools played an important role. Tools should always be a means to an end and not an end in itself.

After moving into the real estate investment industry and becoming partner and managing director, he set the focus on the optimal organization of the financial department following the motto: The right information at the right time and right place at the right addressee. In particular, the cross-border issues with different accounting rules, IT systems, languages and mentalities (it was necessary to coordinate some 140 employees) resulted in exiting projects.

Focus:

  • Analysis & Planning (budgeting, business plans, target / actual comparisons, liquidity management, etc.)
  • Reporting (design and implementation of reporting solutions)
  • Calculation (profitability analysis, profit center management, business valuation, etc.)
  • Handling of Controlling tasks in the context of outsourcing projects
  • Interim Management
  • IT Training

Motto: „Die Tugend des Erfolgreichen zeigt sich ebenso groß im Vermeiden wie im Überwinden von Gefahren!“

 

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Alexander Degenhart

Partner

Expertise

Alexander Degenhart is a cooperation partner of ISG in the area of ​​personnel development and training. As a consultant, trainer and lecturer at universities, he supports companies in strategic sales issues.

His customers include small and large organizations from a wide variety of industries, but especially customers with a technological background. Alexander focuses on the design and development of sales and training models and their introduction.

  • Development of management skills in sales
  • Design of sales and training models
  • Performance of business games and business simulations
  • Design and implementation of sales channel organizations
  • Lectures on sales, customer relationship management and leadership behavior in sales
  • Performance management and leadership models in sales

“I am inspired by visionary business ideas! Entrepreneurship fascinates me! That’s why I like to work hard!”

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Philipp Schrittwieser

Training & Development

Expertise

Philipp Schrittwieser works as a trainer, moderator and coach for ISG Personalmanagement. He individually supports national and international customers, as well as SMEs and private customers.

The main topics to help companies create more value are communication, sales and innovation. Philipp works with executives and their employees on their area of expertise, offering practice-oriented trainings, workshops and coaching. He mainly likes to talk about self-acquired and field-tested advice as well as personal experiences. These mostly didn’t come easy, which is why he is so passionate about them.

His biggest fervour is to support other people to become the best version of themselves and grow along himself.

  • Professional Presentations, Public Speaking, Rhetorics
  • Cold Calling, Sales, Customer Service
  • Innovation and Creativity: Design Thinking, Lean Start Up, Value Innovation
  • Generationsmanagement, Generation Gab, Generation Y & Z / Millennials
  • Apprenticeship Trainings
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Services

We strive for our continuous development and the ongoing improvement of our services to exceed your expectations!